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Tweets by Tim Martin



Just having a great product is not enough. Many people forget that exceptional customer support is one of the most important parts of an organization’s ongoing success.

Why? It’s most often the only contact a customer has with your company. Receiving the help they need (while interacting with awesome people) encourages customers to stick around. Further, it reinforces the lifetime value of your products and increases customer loyalty.


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Working in the Cloud is supposed to make things easier. Well, if you’re working with the SCORM Cloud API, we’ve made it even easier.

SCORM Cloud is built to be integrated into other applications. To let SCORM Cloud communicate with these applications, we use identifiers called “app IDs” for each of them.

THEN: Lots of applications = lots of manual work.

Previously, adding a new app ID required API users to log in and use the Cloud interface. Many of our API users segment their usage across their customers, so this manual step created some serious extra work for them.


You can now use the API to create a new app ID for each new customer you bring on board. We’ve added this functionality into the API.

API users, take a moment to rejoice!

To ensure that managing your service is easy and safe, we’ve added a security precaution. API users will have a dedicated set of credentials (app ID and secret) for adding new app IDs. This “Master” App ID is reserved for managing your service while other app IDs are used for managing your customers.

You asked, we listened.

This is in response to a customer request we get quite often. And when enough people are asking for a feature, it’s important for us to deliver!

The new App Management feature for the SCORM Cloud API is available today. To read more about how it works and where to get it, go here.

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It’s a lot of fun working with both hosted and locally installed platforms. Yes, technically the deployments vary a lot (and I’m thankful for our super talented developers who manage both worlds), but it gives us the chance to work with many types of companies and products.

Some folks gravitate towards the flexibility of SCORM Cloud as a hosted solution that scales with them as their business grows. Other folks require a more controlled, locally installed solution and need our Engine player for those very reasons.

Recently we’ve noticed another benefit of offering both deployment options— migrating from one deployment method to the other as business models change.

Case in point? Atomic Learning.

Check out their story:


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There are many organizations that have multiple LMSs, and many of them have the same problem—they wish they had just one LMS, with all of their data in one place.

With Watershed LRS and SCORM Engine (or SCORM Cloud), we now have an easy solution for this, and it works for SCORM and Tin Can courses. It doesn’t even require any custom integration work.


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There’s something that we like to do here at Rustici Software — make life easier by solving problems with software. This time around, it’s solving some Tin Can (xAPI) problems in SCORM Engine and SCORM Cloud.

SCORM Engine and SCORM Cloud have been updated to v. 2013.2. I won’t list all of the updates in this post, but I’ll point out a few of the big ones.

scorm engine 2013.2


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